Monart Spa Poundbury Terms and Conditions
SPA BOOKINGS For reservations and all enquiries please contact us on 01305 595000 or email relax@monartspa.co.uk
We are an adult-only luxury day spa with minimum age of admittance of 18 years. It is strongly recommend that you book in advance.
Please ensure to disclose any relevant medical conditions at booking stage in order for our team to ensure you gain maximum enjoyment and benefit from your time at the spa. Unless specified otherwise all spa experiences and treatments are unisex.
OPENING HOURS
Tuesday to Sunday 9am – 8pm
Monday – Closed
SPA ARRIVAL
For all appointments we strongly advise you arrive 10 minutes prior before your time of booking in order to allow our team conduct to conclude necessary consultation forms. No discount will be offered in the event of late arrival.
WHAT TO BRING
If you have booked any of our 3 or 5 hour experiences you will have access to our changing facilities & please do not forget to bring your swim wear. During treatments you will be asked to keep your undergarments on, disposable undergarments are available upon request. Our professional therapists are trained in draping techniques to ensure your modesty and comfort. It is advisable to leave jewellery and valuables at home. We do not recommend that you wear jewellery. We cannot be held responsible for lost or damaged belongings. Towels, robes and slippers will be provided. The use of your own flip flops or slippers is prohibited as these may be a health and safety slip, trip or fall hazard.
PHONE & DEVICES
Out of courtesy and consideration for all our guests, please leave your on silent mode at all times. If you absolutely must use your phone to take/make an emergency call, please do so in the comfort of the Spa Lounge only. While we understand that everyone has busy lives; time in the spa enables guests to switch off and take time out of the constant peeps, pops and tweets for just a few hours. While we encourage photography for social media we kindly ask you not to take any images or videos in the thermal area and out of consideration please do not take any footage of other guests.
TALKING / QUIET LOUNGES
We politely request that guests refrain from talking loudly to ensure that the spa always remains a haven of tranquillity and relaxation for everyone. Most areas of the spa are quiet zones where guests converse quietly. However please note the following social spaces where any conversation is most welcome is; spa cafe, hydrotherapy pool and changing rooms.
SMOKING / VAPING
Smoking and vaping is not permitted either at Monart Day Spa, under our magnificent colonnade or at our entrance. We offer a strict smoke / vapour free environment to all guests at all times. Out of respect to our neighbours, guests wearing a Monart Robe are kindly asked to refrain from smoking in the surrounding areas of Queen Mother Square.
HEALTH ADVICE
It is important for us to know if you are pregnant, currently receiving or having recovered from oncology treatment or have undergone surgery within the last 3 years. It is also important to let us know about any medical issues such as high blood pressure, heart problems, mobility issues, allergies or other serious conditions. If you fail to notify us prior to your visit of pregnancy or a medical condition, we reserve the right to change your treatment booked (wherever possible) to an appropriate alternative. If no such suitable alternative exists a full charge for the treatment time reserved will apply.
PREGNANCY AND POST-NATAL
It is vital that mothers-to-be advise us when booking as some treatments will not be suitable for pregnant women. No treatments are permitted within the first trimester (12 weeks), apart from manicures and pedicures. Use of the thermal suite & hydrotherapy pool is also not advised during pregnancy. Please inform your therapist if you are pregnant or breast-feeding.
LOST & FOUND
Any lost items are held at Monart for up to 3 months. However lost swim wear can only be held for 48 hours due to hygienic reasons. For any lost item please contact us directly on 01305 595000 or email relax@monartspa.co.uk
ACCESSABILITY
We are dedicated to providing a range of accessibly facilities for you to enjoy during your visit. Monart Day Spa is crafted into an existing building so people with mobility issues may not be able to access our thermal suite. However we offer accessible treatment rooms, changing facilities, showers and the spa cafe. Please contact us when booking to discuss any specific requirements you may have.
CANCELLATION POLICY
For any reservations: cancellation is required at least 48 hours in advance to avoid losing your 50% deposit taken at booking stage. Non arrival incurs a full charge. For bookings of six or more guests please contact reservations directly on 01305 595000 or email relax@monartspa.co.uk